Overview:

“A different language is a different vision of life,” said the Italian filmmaker Federico Fellini. Employees who use English as a second language demonstrate great commitment and skill in learning a language other than their native tongue. There are subtle differences between languages because of social influences and workplace demands that can create or strengthen the language barrier for employees who have learned a language other than English in their formative years. That barrier is an obstacle for both employer and employee, severing what could be productive relationships with co-workers and clients.

This course will identify any gaps in communication as the result of cultural language differences, and provide exercises to help connect those gaps. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing.

Learning objectives

After you complete this course, you will be able to:

• Acknowledge existing skills in the areas of speaking, listening, reading and writing.
• Recognize gaps in skills compared to workplace communication needs.
• Understand cultural and workplace influences on communication and how to function within them.
• Learn and practice effective skills for oral and written communication, including technical forms such as email and videoconferencing.
• Develop an individual action plan for continued skill reinforcement and growth.

Course Content Details

Session 1: Course Overview

• Learning Objectives
• Pre-Assignment
• Pre-Assignment 1
• Pre-Assignment 2
• Pre-Course Assessment

 Session 2: Self Awareness – Skills of Self and Others

• Skills, Influences and Environment, Part One
• Skills, Influences and Environment, Part Two
• Skills, Influences and Environment, Part Three
• Skills, Influences and Environment, Part Four

 Session 3: Words and Positive Workplace Culture

• Language in the Workplace, Part One
• Language in the Workplace, Part Two
• The Tone of the Message, Part One
• The Tone of the Message, Part Two
• The Tone of the Message, Part Three
• The Tone of the Message, Part Four
• The Tone of the Message, Part Five
• Reflective Journal, Part One
• Reflective Journal, Part Two

 Session 4: Productive Conversations

• Productive Conversations
• Defining Emotional Intelligence, Part One
• Defining Emotional Intelligence, Part 2
• Productive Word Choices, Part One
• Productive Word Choices, Part Two
• Productive Word Choices, Part Three

 Session 5: Telephone/Videoconferencing

• Review
• Telephone/Videoconferencing, Part One
• Telephone/Videoconferencing, Part Two
• Telephone/Videoconferencing, Part Three
• Telephone
• Videoconferencing, Part One
• Videoconferencing, Part Two

 Session 6: Wordsmith’s Toolbox

• Bones of Good Writing
• Parts of Speech
• From Words to Sentences
• Punctuation, Part One
• Punctuation, Part Two
• Punctuation, Part Three
• Grammar Guidelines

 Session 7: Putting Words to Work

• Good Communications, Part One
• Good Communications, Part Two
• Ingredients of an Effective Email, Part One
• Ingredients of an Effective Email, Part Two
• Ingredients of an Effective Email, Part Three
• Ingredients of an Effective Email, Part Four
• Ingredients of an Effective Email, Part Five
• Ingredients of an Effective Email, Part Six
• Ingredients of a Good Proposal
• Selling your Brand and Ideas

 Session 8: Individual Action Planning

• Setting your Intention
• Building Your Plan
• Building Your Team
• Decision Wheel Method
•  A Personal Action Plan
• Starting Point
• Where I Want to Go
• How I Will Get There

Course Summary

Recommended Reading List

Post-Course Assessment

Course Completion

Certificate

How to enroll

Option 1 (ideal for employee training)

To enroll your staff, please send the following to staffelearning@learnsmart.com.ng:

1. Name(s) of staff
2. E-mail address of each staff
3. Name and e-mail address of the primary contact person in your organization
4. Name and e-mail address of the person who will be receiving periodic training report, if different from the person in number (3).

Once we receive the above information, we will send you an invoice for payment to be made. After payment, we will brand a learning portal for your organization, enroll your staff, and send emails with theirunique login information and how to start training.

Option 2

Click on the "Enroll For This Course" button, checkout and make payment with your ATM card. You will receive youruniquelogin information by email and start training.

Option 3

Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will register you and instantly email your unique login information for you to start training.

Our Bank Account Information:

Account Name: Paradigm Learning Services

Zenith Bank: Account No: 1013876190

GTBank: Account No: 0159084910

Access Bank: Account No: 0047876850