Putting a group of people together to work is one thing. Helping them develop into a cohesive, synergistic unit - a team - is quite another.

 

And in today’s workplace, teams rather than individuals are doing more work. Hence, whether the focus is on service, quality, cost, value, or other similar goals, teams are the critical units that support most organizations.

 

Success as an organization is therefore heavily influenced by how well its managers manage their teams and the kind of results they achieve. Are the teams able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together?

 

The answers will depend on the quality of team management in the organization. Hence this course is designed to help managers with problem solving methods, conflict resolution skills, action planning tools, self-assessment techniques, and an understanding of team development theory that can give their team the boost that they need to become a high-performing unit.

Course Content Details:

Session 1: Course Overview

•  Learning Objectives
•  Pre-Assignment: What’s Your Team Player Type?
•  Sample Scoring
•  Questionnaire
•  Pre-Course Assessment

 Session 2: Organizations Today

•  A Changing Structure
•  Expanding the Structure
•  Trends in Business
•  Making Connections

 Session 3: Types of Teams

•  What a Team Is Not
•  Types of Teams
•  Defining a Team

 Session 4: Team Norms

•  About Team Norms
•  Making Connections

 Session 5: The TORI Team Building Model

•  The TORI Principles

 Session 6: A Team’s Activities

•  The Four Activities
•  Making Connections

 Session 7: The Five Stages of Team Development

•  The Five Stages of Team Development
•  Forming
•  Storming
•  Norming
•  Performing
•  Adjourning
•  Nurturing Teams
•  Important Factors in Team Development
•  Team Problem Solving

 Session 8: Characteristics of Great Teams

•  The 12 Characteristics
•  Clear Purpose
•  Informality and Participation
•  Listening
•  Tips and Tricks

 Session 9: Civilized Disagreements and Consensus

•  Definitions

 Session 10: Open Communication

•  Introduction
•  Objective
•  Method
•  Structure
•  Feedback

 Session 11: Clear Roles and Assignments

•  Characteristic Eight
•  Leader’s Expectation Checklist

 Session 12: Shared Leadership

•  Defining Shared Leadership
•  The Key to Success

 Session 13: Team Player Types

•  What’s Your Team Player Type?
•  Questionnaire Scoring
•  What Does it Mean To Have a Number?
•  Mostly A’s – Inquiring Rationals
•  Mostly A’s – Inquiring Rationals
•  Mostly B’s – Authentic Idealists
•  Mostly B’s – Authentic Idealists
•  Mostly C’s – Organized Guardians
•  Mostly C’s – Organized Guardians
•  Mostly D’s – Resourceful Artisans
•  Mostly D’s – Resourceful Artisans
•  What’s Important?
•  My Team Style

 Session 14: The Trust/Relationship Model

•  Model Overview

 Session 15: Lateral and Vertical Thinking

•  The Importance of Lateral Thinking
•  Lateral Thinking vs. Vertical Thinking

 Session 16: Creative Team Thinking

•  Creative Thinking Methods
•  Before Brainstorming
•  During Brainstorming
•  After Brainstorming
•  Limitations of Brainstorming
•  Brainwriting
•  Mind Mapping
•  Mind Mapping, Step One
•  Mind Mapping, Step Two
•  Mind Mapping, Step Three
•  Mind Mapping, Step Four
•  Brainstorming and Brainwriting
•  Six Thinking Hats
•  The Six Hats
•  Value of the Six Thinking Hats
•  White Hat Thinking
•  Red Hat Thinking
•  Black Hat Thinking
•  Yellow Hat Thinking
•  Green Hat Thinking
•  Blue Hat Thinking
•  Favorite Method Selection

 Session 17: Team Shaping Factors

•  Background Information, Part One
•  Background Information, Part Two
•  Background Information, Part Three
•  Team Leader's Worksheet

 Session 18: Solving Problems

•  The Three-Phase Model
•  Using the Model
•  Getting Creative
•  Phase One
•  Perception
•  Definition
•  Analysis, Part One
•  Force Field Example
•  Analysis, Part Two
•  Phase Two
•  Creative Thinking Methods
•  Brainstorming
•  Checkerboard, Part One
•  Checkerboard, Part Two
•  Research and Report
•  Evaluation
•  Decision Making
•  Phase Three
•  Planning
•  Implementation
•  Solution Planning Worksheet

 Session 19: Interventions for Team Leaders

•  Problem Two
•  Problem Three
•  Problem Four
•  Problem Five
•  Problem Six
•  Problem Seven
•  Problem Eight
•  Case Study
•  A Hidden Agenda, Part Two

 Session 20: Resolving Conflict

•  Choosing Your Battles
•  Helpful Guidelines
•  Getting Help
•  Resolving Internal Conflict, Part One
•  Resolving Internal Conflict, Part Two

 Session 21: SWOT Analysis

•  Case Study
•  Task

 Session 22: Developing Team Action Plans

•  Making Your Team Improvement Plan
•  Intention vs. Actions
•  Action Planning Chart

 Session 23: A Personal Action Plan

•  Starting Point
•  Where I Want to Go
•  How I Will Get There
•  Summary

 Recommended Reading List

 Post-Course Assessment

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