Overview:

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

Course Objectives

At the end of this course, you will be able to:

• Define active listening and its key components
• Identify ways to become a better listener
• Use body language to reflect a positive listening attitude
• Understand the difference between sympathy and empathy, and when each is appropriate
• Create a listening mindset using framing, positive intent, and focus
• Be genuine in your communications
• Understand the communication process
• Ask questions, probe for information, and use paraphrasing techniques
• Build relationships to create an authentic communication experience

Course Content Details:  

Session 1: Course Overview

•  Learning Objectives
•  Pre-Assignment
•  Pre-Course Assessment

 Session 2: Defining Active Listening

•  What is Active Listening?
•  Responding to Feelings
•  Reading Cues
•  Demonstrating Listening
•  Identifying Good Listeners
•  Tips for Becoming a Better Listener
•  Pre-Assignment Review

 Session 3: Body Language Basics

•  Silent Messages
•  Making Connections

 Session 4: Attitude is Everything!

•  Understanding Sympathy and Empathy
•  Demonstrating Empathy
•  Creating the Right Mindset
•  Reframing the Situation
•  Establishing Positive Intent
•  Maintaining Focus
•  Being Genuine
•  Considering Your Purpose
•  Making Connections
•  Constructing Your Response

 Session 5: Encouraging Conversation

•  What Is Said and What Is Heard
•  The Ladder of Inference, Part One
•  The Ladder of Inference, Part Two
•  The Ladder of Inference, Part Three
•  The Ladder of Inference, Part Four
•  Reflection: Using Your Own Experiences as a Resource
•  Asking Questions, Part One
•  Asking Questions, Part Two
•  Probing Techniques, Part One
•  Probing Techniques, Part Two
•  Paraphrasing Techniques
•  Echoing Techniques

 Session 6: Building Relationships

•  Building Common Ground
•  Finding Common Ground
•  Using Humor
•  NLP Tips and Tricks
•  Associated or Dissociated
•  Towards or Away From
•  Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

•  Problems and Solutions
•  Making Connections

 Session 8: A Personal Action Plan

•  Starting Point
•  Where I Want to Go
•  How I Will Get There
•  Summary
•  Recommended Reading List

  Post-Course Assessment

How to enroll

Option 1 (ideal for employee training)

To enroll your staff, please send the following to staffelearning@learnsmart.com.ng:

1. Name(s) of staff
2. E-mail address of each staff
3. Name and e-mail address of the primary contact person in your organization
4. Name and e-mail address of the person who will be receiving periodic training report, if different from the person in number (3).

Once we receive the above information, we will send you an invoice for payment to be made. After payment, we will brand a learning portal for your organization, enroll your staff, and send emails with theirunique login information and how to start training.

Option 2

Click on the "Enroll For This Course" button, checkout and make payment with your ATM card. You will receive youruniquelogin information by email and start training.

Option 3

Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will register you and instantly email your unique login information for you to start training.

Our Bank Account Information:

Account Name: Paradigm Learning Services

Zenith Bank: Account No: 1013876190

GTBank: Account No: 0159084910

Access Bank: Account No: 0047876850