Overview:

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course includes everything a workplace leader needs to get started.

Course Objectives

After you complete this course, you will be able to:

• Describe what workplace violence is
• Identify some warning signs of violence
• Apply the cycle of anger
• Understand Albert Bandura’s behavior wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others’ anger
• Apply better communication and problem solving skills, which will reduce frustration and anger
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
• Use the nine components of an organizational approach to managing anger, including risk assessment processes
• Respond if a violent incident occurs in the workplace, on both an individual and organizational level

Course Content Details:

Session 1:

•  Course Overview
•  Learning Objectives
•  Pre-Assignment
•  Pre-Course Assessment

 Session 2:

•  What is Workplace Violence?
•  Defining Violence
•  The Cycle of Violence
•  The Warning Signs
•  Maintaining Context

 Session 3:

•  Understanding the Behavior Wheel
•  The Behavior Wheel
•  Case Study
•  Anger and the Behavior Wheel

 Session 4:

•  The Anger Management Process
•  The Seven Steps
•  Step One: Decide What to Do
•  Step Two: Be Direct
•  Mini Case Study
•  Step Three: Acknowledge Feelings
•  Step Four: Find Something in Common
•  Step Five: Depersonalize
•  Feedback vs. Attacks
•  Responding Appropriately
•  Mini Case Study
•  Step Six: Getting to the Real Issues
•  Case Study, Part One
•  Case Study, Part Two
•  Case Study, Part Three
•  Case Study, Part Four
•  Case Study, Part Five
•  Letting Go, Part One
•  Letting Go, Part Two

 Session 5:

•  Communicating Better
•  Building Your Message
•  I Messages
•  The Assertiveness Formula
•  Applying the Assertiveness Formula
•  Making Connections
•  Asking Questions
•  Planning Your Questions
•  Three Keys

 Session 6:

•  Basic Problem Solving Tools
•  The Three-Phase Model
•  The Problem Solving Model
•  The Importance of the Model
•  Another Perspective
•  Keeping an Open Mind
•  Solving Problems the 'Right' Way
•  Phase One
•  Perception
•  Definition
•  Analysis, Part One
•  Analysis, Part Two
•  Analysis, Part Three
•  Phase Two
•  Creative Thinking Methods
•  Checkerboard
•  Research and Report
•  Evaluation
•  Decision Making
•  Phase Three
•  Planning
•  Implementation
•  Solution Planning Worksheet
•  The Problem Solving Toolkit
•  Using Criteria
•  Force Field Analysis
•  Legitimizing Problems and Positions
•  Task Information
•  Skill Application
•  Phase Two: Decision Making
•  Phase Three: Planning and Organizing

 Session 7:

•  Other Ways of Managing Anger
•  Coping Strategies
•  Sanctuary
•  Relaxation Techniques

 Session 8:

•  A Systems Approach
•  The Nine Stage Plan

 Session 9:

•  Developing a Policy and Program
•  The Policy: The Purpose
•  The Policy: The Elements
•  The Policy: Staff Responsibilities
•  The Programs

 Session 10:

•  Risk Assessment
•  The Five Stages
•  Stage One: The Risk Assessment Team
•  Stage Two: The Workplace Assessment
•  Stage Three, Part One: Victim Assessment
•  Stage Three, Part Two: Perpetrator Assessment
•  Red Flags
•  Stage Four: Workplace Survey
•  Stage Five: Developing a Hazard Checklist
•  Part One: Case Study (Summary)
•  Part One: Case Study (Floor Plan)
•  Part One: Case Study (Staff Hours)
•  Part Two: Risk Assessment (Workplace Assessment)
•  Part Two: Risk Assessment (Victim Assessment)
•  Part Two: Risk Assessment (Perpetrator Assessment)
•  Part Two: Risk Assessment (Workplace Survey)
•  Part Two: Risk Assessment (Hazard Checklist)

 Session 11:

•  Hiring Practices
•  Getting it Right
•  Key Strategies
•  Checking Tests Out

 Session 12:

•  Workplace Design
•  Layout Issues with the Acme Widgets Company: Case Study
•  Task

 Session 13:

•  Workplace Practices and Procedures
•  Workplace Policies
•  Human Resources
•  Staff Management
•  Security Measures
•  Workplace Procedures

 Session 14:

•  Security Systems and Personnel
•  Systems Criteria
•  Security Systems, Part One
•  Security Systems, Part Two
•  Security Personnel
•  Case Study: Staffing Schedule
•  Case Study: Floor Plan
•  Task

 Session 15:

•  Training Programs
•  Developing a Program
•  Contents of the Program
•  Summary

 Session 16:

•  Developing Emergency Response Plans
•  Guide to Developing a Plan
•  People to Include
•  Items to Address
•  Case Study: Summary
•  Case Study: Floor Plan
•  Case Study: Staff Hours
•  Case Study: Security Systems
•  Task

 Session 17:

•  Program Review
•  Review Components

 Session 18:

•  Developing a Threat Response Process
•  Introduction
•  The 14 Stages
•  The Threat Review Team
•  Session 19: The Immediate Response
•  What To Do When Violence Happens
•  Next Steps
•  Stage One of the Threat Response Process, Part One
•  Stage One of the Threat Response Process, Part Two
•  Case Study
•  Questions, Part One
•  Questions, Part Two
•  Questions, Part Three
•  Questions, Part Four

 Session 20:

•  Consulting with the Experts
•  Stage Two

 Session 21:

•  Gathering Additional Information
•  Gathering Information
•  Case Study
•  Questions, Part One
•  Questions, Part Two
•  Questions, Part Three

 Session 22:

•  Re-Evaluating Information
•  Stage Four
•  Stage Five

 Session 23:

•  Communicating Incidents and Threats
•  Stage Six, Part One
•  Stage Six, Part Two
•  Developing a Communication Plan
•  Staff List
•  Questions

 Session 24:

•  Interviewing Employees
•  Stage Seven
•  Stage Eight
•  Making Connections
•  Task

 Session 25:

•  Risk Level Analysis
•  Stage Nine
•  The Five Categories
•  Case Studies, Part One
•  Case Studies, Part Two

 Session 26:

•  Reviewing the Options
•  Stage Ten
•  Possible Outcomes
•  About Termination
•  Stages Eleven, Twelve, and Thirteen

 Session 27:

•  Analyzing the Impact
•  About Stage Fourteen
•  Debriefing for the Threat Assessment Team
•  Helping the Healing

 Session 28:

Incident Response Checklist

•  Framework Checklist, Part One
•  Framework Checklist, Part Two
•  Framework Checklist, Part Three
•  Framework Checklist, Part Four
•  Framework Checklist, Part Five
•  Framework Checklist, Part Six
•  Framework Checklist, Part Seven
•  Framework Checklist, Part Eight
•  Framework Checklist, Part Nine
•  Framework Checklist, Part Ten
•  Framework Checklist, Part Eleven
•  Framework Checklist, Part Twelve
•  Framework Checklist, Part Thirteen
•  Framework Checklist, Part Fourteen
•  Framework Checklist, Part Fifteen
•  Framework Checklist, Part Sixteen

 Session 29:

•  Process Application
•  Reviewing the Process, Part One
•  Reviewing the Process, Part Two
•  Reviewing the Process, Part Three
•  Reviewing the Process, Part Four
•  Reviewing the Process, Part Five

 Session 30:

•  A Personal Action Plan
•  Starting Point
•  Where I Want to Go
•  How I Will Get There
•  Summary
•  Recommended Reading List
•  Post-Course Assessment
•  Course Completion
•  Certificate

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How to enroll

Option 1 (ideal for employee training)

To enroll your staff, please send the following to staffelearning@learnsmart.com.ng:

1. Name(s) of staff
2. E-mail address of each staff
3. Name and e-mail address of the primary contact person in your organization
4. Name and e-mail address of the person who will be receiving periodic training report, if different from the person in number (3).

Once we receive the above information, we will send you an invoice for payment to be made. After payment, we will brand a learning portal for your organization, enroll your staff, and send emails with theirunique login information and how to start training.

Option 2

Click on the "Enroll For This Course" button, checkout and make payment with your ATM card. You will receive youruniquelogin information by email and start training.

Option 3

Pay or transfer course fee into any of our bank accounts listed below and notify us through enroll@learnsmart.com.ng. We will register you and instantly email your unique login information for you to start training.

Our Bank Account Information:

Account Name: Paradigm Learning Services

Zenith Bank: Account No: 1013876190

GTBank: Account No: 0159084910

Access Bank: Account No: 0047876850